got an email from Brett today :
This e-mail is my initial attempt at an apology to all of you who may have been trying to contact me recently. During the past few weeks I have been mostly unavailable and away due to a personal family matter that required my attention.
For those of you concerned and or frustrated by my lack of response, I am truly sorry. Those awaiting parts ordered possibly weeks ago will receive a more personal follow up e-mail or phone call as quickly as I can get them out. Most of the previously ordered items are packaged for shipment and will either be delivered or monies refunded as per your request.
For those of you who have been trying to place new orders or trying to contact me with questions or for other reasons, I am here at the shop but may not be able to answer e-mails or phone calls as quickly as we would both like. Please leave a message and I will get back to you as quickly as I can. I've created a pile of work for myself and am working through it as fast as possible.
I'm sorry for this seemingly impersonal group letter, but I felt it was the quickest way to get things rolling again. Thank you for your patience and understanding.
Bret @ Glass from the Past