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#701439 - 07/11/17 12:05 pm Premium Membership?  
Joined: Nov 2010
Posts: 2,675
kurt fischer Online content
#irideslow
kurt fischer  Online Content
#irideslow

Joined: Nov 2010
Posts: 2,675
Boston, Massachusetts
Hi Morgan,

My PayPal account paid out $12 to you on Jan 4 2017 as a pre-approved payment, but I still show up as a lowly "Forum member" -- shouldn't I be known as a Premium member?

Thanks,



Kurt
1968-70-71 Triumph TR6R Bitsa - 1969 Triumph TR6R - 1971 BSA A65L - 1973 Triumph TR5T
2005 Ducati MTS 1000S DS - 2012 Ducati Hyper 796 - 2014 Kawasaki ZX1000
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#701442 - 07/11/17 12:29 pm Re: Premium Membership? [Re: kurt fischer]  
Joined: Jul 2001
Posts: 2,034
Morgan aka Admin Online happy
Ride safe today!
Morgan aka Admin  Online Happy

Ride safe today!

Joined: Jul 2001
Posts: 2,034
Gothenburg, Sweden
Kurt

Not everyone wants to show their membership level and some has both commercial and private membership so they can chose which button to show.

In your case read below and activate your button. (account is already active as premium)

Quote
go to- "My Stuff" >> "Edit profile" >> Group Images to display >>
tick box to enable Premium Membership button >> Click "Submit" at bottom of the page.


Last edited by Morgan aka Admin; 07/11/17 12:55 pm.
#701447 - 07/11/17 12:54 pm Re: Premium Membership? [Re: kurt fischer]  
Joined: Nov 2010
Posts: 2,675
kurt fischer Online content
#irideslow
kurt fischer  Online Content
#irideslow

Joined: Nov 2010
Posts: 2,675
Boston, Massachusetts
Thanks, Morgan, all is clear!


Kurt
1968-70-71 Triumph TR6R Bitsa - 1969 Triumph TR6R - 1971 BSA A65L - 1973 Triumph TR5T
2005 Ducati MTS 1000S DS - 2012 Ducati Hyper 796 - 2014 Kawasaki ZX1000
#701885 - 07/16/17 12:44 am Re: Premium Membership? [Re: kurt fischer]  
Joined: Nov 2006
Posts: 238
franko Online content
BritBike Forum member
franko  Online Content

BritBike Forum member

Joined: Nov 2006
Posts: 238
Wisconsin, USA
Hi Morgan and Steve: My problem is a bit different than Kurts'. My paypal paid the bill on June 19th. On June 21st I received another bill. I have the paypal and credit card statements showing that the bill was paid on the 19th of June, but my membership was still downgraded. I have sent personal messages to show my case, but have not received a reply. Thanks for any help you can give me. Frank Coleman

#701905 - 07/16/17 7:24 am Re: Premium Membership? [Re: kurt fischer]  
Joined: Jul 2001
Posts: 2,034
Morgan aka Admin Online happy
Ride safe today!
Morgan aka Admin  Online Happy

Ride safe today!

Joined: Jul 2001
Posts: 2,034
Gothenburg, Sweden
franko,

a sort of bug appeared here. You had one of the earlier recurring premium members accounts.
Then you paid and activated using the newer non recurring membership.
in June the recurring account tried to renew automatically but failed and it retried several times over a couple weeks.
Eventually it stopped to try and reset your account to "EOT" End Of Term and changed status of your account to Basic level.

Your new account was still active however the status had been reset so there is the sort of bug.

Now I have manually reactivated your premium account and it expires July 17 2018. So you get a full year.

Sorry for the problem you experienced.
Thank you for your support,
Morgan


PS I have not seen that PM there is nothing in my inbox.


Last edited by Morgan aka Admin; 07/16/17 7:26 am.
#701923 - 07/16/17 1:00 pm Re: Premium Membership? [Re: Morgan aka Admin]  
Joined: Nov 2006
Posts: 238
franko Online content
BritBike Forum member
franko  Online Content

BritBike Forum member

Joined: Nov 2006
Posts: 238
Wisconsin, USA
Morgan And Steve: thanks for looking into this. I'm back to the upgraded status.
Morgan, I had to get a different credit card number.
Paypal had the new number, but I now think you needed the new one also.
So that was the start of this, I believe.
You are welcome to look in my PM to see some of what was sent.
Frank Coleman


Moderated by  Steve Erickson 


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