Iím just wondering if anyone on here has used this company for spares for their Velos and if they have had issues with the quality of these spares? I am in the process of rebuilding a 1958 MAC and parts from this company have been mainly poor and out of spec. Am I just unlucky or has anyone else similar experiences?
im sorry to say same here , there was however a lot of hand finishing by velocette when the machines where built , if its not a LE (where most parts do fit) then 90% of after market parts either dont fit or are very poor quality and i normally refurb the old part for a better job , if you buy any armours parts get them uncromed (they sell them cheaper) as buy the time youve made them fit they will need rechroming
I am in the middle of restoring a 1962 Venom, and have purchased much from Groves over the past several months, and most likely will purchase more from them coming up. My biggest complaint with them has been their lack of individual help. I have sent them several emails asking specific questions about parts etc. I have yet to get any sort of reply. However it has been just the opposite when I have given them an order. Every order I have entered with them has been processed promptly, and the parts have been shipped to me in very well packaged condition-i.e. no damage. This is worth a lot having stuff shipped across the pond to the states. My restoration is a relatively involved one, as the beginning bike was missing most of the original pieces, so I havent had much to work with to try to restore rather than buying new what is available. There really isnt a lot of options for Velocette parts. I have to say I am glad Groves is around. Fullminator
No experience with Velocette parts but got prompt replies and fast service on a 5' length of herringbone oil line for one of my Commando's. It was also the best price I could find, US based retailers were at least a 50% mark up on Groves. Only oddity was the strip had not been removed from the glue flap so the packet was open all the way to Australia.
This is my first post on this forum so it really shouldn't be a negative one, so all I'll say is you must be prepared to make the parts fit not all parts will bolt straight on, It's not like buying parts for a Japanese restoration they are pattern parts. I don't personally think they are manufactured using drawings. Sorry !
I agree I have had excellent experience with Grove and they supplied almost all of the engine parts for my Indian Velo. I have found another company that fits the original description better imo which mostly sells Ariel parts, namely Draganfly. One issue with Draganfly is that they have charged in advance for backordered parts even though I specifically instructed them not to, and Draganfly has too often said they have a part in stock when it is not. Not meaning to hijack the thread over to Draganfly. In 2015 you will find this sort of issue with all suppliers of parts for these old bikes of this nature. However in my opinion Grove is about the best supplier out there - at least for Venoms - which is one reason I was thinking of restoring only Velos from now on.
I beg to differ. The owners club parts are cheaper than Groves. Do remember that the club spares do not charge VAT which is 20%. The Spares Company also have many upgrades parts in stock and is manned by volunteers which also keeps the prices down
Having just returned to the vintage British motorcycle scene after an absence of about 25 years I have become dismayed by the poor quality service received from a couple of dealers, particularly with regard to Grove Classics, a well known Velocette spares "specialist". I would like to share this experience with others and ask if they have had similar poor service when trying to source spares. I telephoned to order an instruction book and parts list, steering damper knob and rear stand to mudguard fittings. Each item I had to ask the price for and was told the steering damper knob would be 19 pounds. When I received the items the total cost came to over 82 pounds. Apart from the instruction book and parts list everything else was incorrect including a part which was itemised as a "rear stand spring" which I hadn't even ordered since there was no such thing for my motorcycle. The rear stand fittings were used and incorrect anyway, the steering damper knob which was now on the invoice stating 28 pounds. I contacted supplier regarding steering damper knob and they confirmed that they never had the one in stock which I required. I returned the "rear stand spring" and knob and had to telephone two weeks later regarding my refund. I was offered a credit note and told that they had another knob which he thought would probably be the one. I accepted this only to find, although a different knob, the threaded diameter hole was the same as the other one. I telephoned back again and was told, rather wearisomely, that they couldn't help me and just to send it back again and that they would refund me or give me a credit note to which I opted for the refund. I returned knob but also sent a nut which was the correct thread and diameter to fit the rod of the steering damper. More postage again. Two weeks later, still no refund, telephoned but was told that the guy dealing with this was out so she couldn't check what was happening. I telephoned the next day and, to make things easier rather than trying to fight for my money back, I ordered a gear lever bush. Yes, we have them in stock, he says, and a couple of days later the bush arrived. Not only did the bush freely turn around in the gearbox end cover housing, but the gear lever slopped about so loosely that I resorted to putting my old one back in as it was a better fit. I telephoned company up next day and he just laughed, saying that we were just going round in circles and for me to send it back and he would refund me. (the nut I sent with regard to the steering damper rod diameter was also sent back, but looked familiar with an attached washer collar and I found that it was actually a bicycle wheel spindle nut). The next day I sent this email to them;
Email to Grove Classics
Hi, regarding our telephone conversation I have decided not to bother sending bush back for a refund. I can't be bothered with the hassle of having to remind you when you haven't refunded me. Dealing with my original order I was charged around £82 for a parts list, instruction book, steering damper knob(incorrect), rear stand attachments (incorrect and used) and a spring which was invoiced as a rear stand spring which there is no such thing for a 1935 Mac. Returned knob and spring for refund then had to contact you and had to settle for a credit note. The incorrect knob was sent because the correct one of £19 was not available so another costing £28 was sent instead. Won't be contacting you again, your a waste of time. Keep the refund, you obviously need the money more, Regards P. Jensen
From Grove Classics
[censored] off wanker
In short I paid over 82 pounds for an instruction book and parts list plus two times 2.85 pounds to return items. I now also have the worry that people like this have my credit card details. By far this company is the worst company that I have EVER dealt with in my life. Has the service standards deteriorated since over the years or have I just been unlucky? Having joined the Velocette Owners Club I now wish I hadn't as this is where I had the misfortune to be put in contact with this company. I conclude my thoughts that this company can't do much for the older Velocette models so will just do their best to rob you anyway. BEWARE!! Regards, Paul Jensen (1935 Velocette Mac, 1953 Matchless G3LS)