I just had a chat line with eBay
and this was their response:-
03:50:11 UTC Cedrick
Hi! Welcome to eBay
Live Help, my name is Cedrick. Please allow me a few moments to review your previous chat.
03:52:02 UTC Cedrick
Hi, I understand that you are concerned about your eBay
username being shared, may I know where you got informed that it was being shared?
03:53:08 UTC servo_dyne
I enquired with a trader called Nortonbits and this was his reply:- We share our eBay
exclusion list with a number of other motorbike shops and vice versa. We don't store the reasons why people are on the exclusion list but we have this reciprocal agreement in place to protect ourselves and our trading partners from charge backs. Common reasons to have been added to the exclusion list are claiming an item hasn't arrived or sending an item back as "not as described" but the item supplied being exactly as described, or not allowing enough time for a delivery to arrive before creating a chargeback request and getting a refund. This most probably occurred with a trading partner but it is part of our reciprocal agreement that we can't remove people from the exclusion list for transitions that occur via eBay
. This is due to eBay
's unfair policy towards sellers which leaves them with very little rights in transactions now-a-days. Apologies
03:54:28 UTC Cedrick
Noted, thanks. Let me just check here. please give me a minute or two to check okay?
03:55:10 UTC servo_dyne
04:00:16 UTC Cedrick
All good with checking and This may have happened outside of eBay
as the communication the seller was pertaining to. Sellers have GDPR obligations when selling on eBay
You can learn more about it at https://www.eBay.com/help/selling/selling/gdpr-obligations-selling-ebay?id=4768
04:02:07 UTC Cedrick
Thanks, are there any other concerns that you may need help with?
04:02:33 UTC servo_dyne
Is this a breach of the GDPR obligations as he is sharing information about my account with eBay
04:04:31 UTC Cedrick
To be honest with you, blocking a buyer only requires the eBay
username and would not ask for any personal information that you have used to registered with, on eBay
there is no option to do a seller to seller messaging as well since you can only message someone if you are a buyer and you bought something from the seller.
04:06:38 UTC servo_dyne
So basically I could be blocked from numerous sellers because I returned an item to one of them and there is nothing I can do about it?
04:08:26 UTC Cedrick
Yes, there are instances that other sellers would block buyers based on the other seller's experience though rest assured there are a lot of other sellers on eBay
. To check on our GDPR guidelines, you can visit here: https://www.eBay.com/help/selling/selling/gdpr-obligations-selling-ebay?id=4768
04:08:36 UTC Cedrick
Since I believe I have provided you the information about the issue, are there any other concerns that you may need help with?
04:09:42 UTC servo_dyne
I have already read the guidelines and I understood there to have been a breach over my activities on eBay
04:12:34 UTC Cedrick
A breach happens when your personal information is share, that is why we have eBay
usernames so that it is an eBay
generated info that does not include any personal information, I understand that you are frustrated due to the information shared for block and again This may have happened outside of eBay
since we do not have a seller to seller messaging option on eBay
and moreover blocking would only need the eBay
username and no additional details.
04:14:10 UTC Cedrick
I just want to make sure that we are still connected. Are you still there?
04:14:49 UTC servo_dyne
Ok then but I'm not very happy that a spiteful seller could do this.
Chat ended by servo_dyne