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Devon Rims,Blemishes?
#791683 11/30/19 12:44 pm
Joined: Apr 2013
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Juan Offline OP
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I received the Devon rims I ordered directly from Devon and I would like to know if the way the rims are dimpled are the way your rims look like. I noticed a ring marking left by the dimple die and since I have nobody to compare with I thought I would ask the forum members. The rims I bought are the Stainless Steel Rolltrue rims. I would appreciate if you post pictures of the ones you have. I`m posting pictures of the rim area with some arrows pointing to the ring mark. The last picture is of a Dunlop Rim on my 1978 Triumph. The rims I bought are for a 1969 triumph Bonneville, Your responses and pictures will be appreciated.
Juan

[img][img]https://i.servimg.com/u/f73/20/07/49/03/hpim0915.jpg[/img][/img]
[img][img]https://i.servimg.com/u/f73/20/07/49/03/hpim0916.jpg[/img][/img]
[img][img]https://i.servimg.com/u/f73/20/07/49/03/hpim0917.jpg[/img][/img]
[img][img]https://i.servimg.com/u/f73/20/07/49/03/hpim0914.jpg[/img][/img]


Juan
1978 T140V Boneville 1969 T120R Boneville
1967 TR6R Tiger 2014 Triumph Thruxton
2016 Triumph Street Twin
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Re: Devon Rims,Blemishes?
Juan #791686 11/30/19 2:27 pm
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I don't have the rim I bought off Devon as it was not for one of my bikes, it was a Valtrue ie the value version eg unpolished but I do not remember seeing the fault you have on your rim, I expect I would have noticed if present. The rim was easy to get tensioned and run true and was to the OEM sep unlike the CWC rim it replaced. I do have a number of other Stainless rims made in India by Autonix, CWC, Wassell etc and none show that fault.

Based on this description of the quality std they work to on the Roltru from their website the rim you have is not to this standard.

Quote
Our Mirror Finish Chrome Effect Stainless Steel Wheel Rims are manufactured from high grade, quality controlled, certificated 304 2b grade Stainless Steels and are truly the ultimate Wheel Rim available today. Each Rim is polished by hand to a standard that gives a real Chrome Effect that most people cannot tell apart from Chrome itself. Unlike any other Stainless Rim available at the moment we take as long as it takes to get these right. These are finished to a standard not a price!


Re: Devon Rims,Blemishes?
Juan #791728 12/01/19 12:16 am
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I think what Peg said on the other site is correct.
The outer die marks should be at the base of the dimples.
Either mis-matched dies were used or the depth of the pressing was mia-set, or both possibly.
That stainless is harder to work is irrelevant, as they are tooled up to deal with it.
Someone made a mistake.

Re: Devon Rims,Blemishes?
Juan #791789 12/01/19 8:17 pm
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And then they sent the mistake to Puerto Rico.

Re: Devon Rims,Blemishes?
leon bee #792007 12/04/19 1:43 am
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Hello Guys
Thanks for posting. I got some photos from Peg and after looking at the Devon site their pictures of the Rolltru rims show that I`m correct when I say the rims have blemishes.
Juan


[img][img]https://i.servimg.com/u/f73/20/07/49/03/2-ebay11.jpg[/img][/img]
[img][img]https://i.servimg.com/u/f73/20/07/49/03/2-ebay10.jpg[/img][/img]
[img][img]https://i.servimg.com/u/f73/20/07/49/03/devon_10.png[/img][/img]


Juan
1978 T140V Boneville 1969 T120R Boneville
1967 TR6R Tiger 2014 Triumph Thruxton
2016 Triumph Street Twin
Re: Devon Rims,Blemishes?
Juan #792110 12/05/19 4:42 pm
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Hi,

I had few problems with the British triple chrome ones - flaking actually - on two sets, they sent replacement right away. I was pleased with their premium stainless, but a bit upset by their “basic” ones.

Re: Devon Rims,Blemishes?
Juan #792111 12/05/19 5:22 pm
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Doug Richardson started and built up Devon Rims, he has left the company and it looks like the new owner is cutting corners.

http://www.drwheelbuilding.com/index.html

Re: Devon Rims,Blemishes?
kommando #792235 12/07/19 1:54 am
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Hello kommando
Thanks for the information. I wish I had found out about the blemishes before buying. The company has a good reputation with british bike owners and the photos I received of a 5-6 year old rim from Peg are great. I guess the new owner doesn`t realize that he is hurting the company in the long run as word of dissapointed buyers gets around. Maybe is only the Rolltru stainless steel rims that are affected. I don`t have in my area a shop that can polish those areas of the rims and I don`t think it would be a good idea to try it on my own. Thanks again.
Juan


Juan
1978 T140V Boneville 1969 T120R Boneville
1967 TR6R Tiger 2014 Triumph Thruxton
2016 Triumph Street Twin
Re: Devon Rims,Blemishes?
Juan #792245 12/07/19 3:09 am
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I have two new CWC stainless rims. One is top quality polished and the other was normal polished then I polished to top quality.
Incredible but they said that the not so good polished was a better rim. I did not see that side by side; however, both do not have the marks that you showed on the photos: are perfect in those areas.
I have another CWC but chromed in this other Triumph; seems that PPO ordered from UK but have plenty of rust. I still do not send to re chrome due to all the dismantle (and I do not know if I lose the spokes-Buchanan´s stainless--) and the waiting time without the bike.

Re: Devon Rims,Blemishes?
Juan #792286 12/07/19 8:30 pm
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What do Devon Rims says about the stamping marks around the spoke dimples?
Do they say that's a standard finish, or a production error?
If it is an error, do they say why the rim was sold - or sold without this point being in the description?

We can all have opinions on this, but it's for the company to explain and/or make good.

Nick


"1967 TR6R"
Re: Devon Rims,Blemishes?
Nick_Smith #792905 12/14/19 3:38 pm
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Originally Posted by Nick_Smith
What do Devon Rims says about the stamping marks around the spoke dimples?
Do they say that's a standard finish, or a production error?
If it is an error, do they say why the rim was sold - or sold without this point being in the description?

We can all have opinions on this, but it's for the company to explain and/or make good.

Nick


Hello Nick
Devon told me via email when I contacted them that it was due to the amount of pressure needed to dimple the Stainless steel rims but if you go to their site and look at the pictures of the Rolltru rims you wont see any blemishes. I returned the Rims back to Devon the 12 of december and I`m waiting on their refund. I will post the result on this thread. I had asked them to replace the rims and didn`t get a response all I got was send them back for refund.
Juan


Juan
1978 T140V Boneville 1969 T120R Boneville
1967 TR6R Tiger 2014 Triumph Thruxton
2016 Triumph Street Twin
Re: Devon Rims,Blemishes?
Juan #792907 12/14/19 3:44 pm
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Stainless is more difficult to work than steel, but they know that and say their rims are the best quality, so other than agreeing they messed up any other response is a weak excuse for a fault they know about and should be able to avoid.

Re: Devon Rims,Blemishes?
Juan #792914 12/14/19 5:15 pm
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So the bloke that took over the business has decided to make his money by destroying a companies reputation for quality and peddling shite. Must have gone to the Wassel school of business.

Rod


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Re: Devon Rims,Blemishes?
Juan #792915 12/14/19 5:42 pm
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WELL SAID, ROD!

Re: Devon Rims,Blemishes?
Juan #792921 12/14/19 6:25 pm
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Hmmmn--very disappointing.
I have used several rims from Devon over the years (but none in the last couple of years) and found them to be of excellent quality.
In fact the first pair I received I was uncertain whether to put them on the bike or put them on the mantlepiece--the quality was that good---I could not see where the two ends had been welded together!
But--time moves on---people move on-- and things change.
Exemplifies the old saying I guess---"the only constant is change".

Re: Devon Rims,Blemishes?
Juan #793431 12/20/19 12:12 am
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Hello guys
An update: I got a refund from Devon for the rims but the 85GBP=110.00 USD I paid for shipping was not refunded. They never admitted that the rims had defects,they never offered to replace them with a good set and all they did was offer a refund. I`m very disappointed with the experience I had with them. They touted in their ad their quality control with the words "We have perfected manufacturing & initiated quality control and processes" I would not buy anything from them unless I could inspect the rims before buying. I`m far away from them but I have been a motorcyclist for 48 years and I have owned Triumphs on and off for 27 years I think that they thought they could fool me.
Juan


Juan
1978 T140V Boneville 1969 T120R Boneville
1967 TR6R Tiger 2014 Triumph Thruxton
2016 Triumph Street Twin
Re: Devon Rims,Blemishes?
R Moulding #793437 12/20/19 1:14 am
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Originally Posted by R Moulding

So the bloke that took over the business has decided to make his money by destroying a companies reputation for quality and peddling shite. Must have gone to the Wassel school of business.

Rod



Ahhhh, someone who went to the same school of political speaking as i did...........................

Re: Devon Rims,Blemishes?
Juan #793451 12/20/19 3:39 am
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I couldn't find anywhere on their site where they dare to have customer reactions, as in like questions and comments. Not safe to spend big bucks at a distance. You should be fully reimbursed, including postage, some compensation for your inconvenience, or they should accept that a bad reference will be spread far and wide. If they don't satisfy one justifiably unhappy customer, they will be strangling themselves by media reputation. The awareness of Devon Rims will become common knowledge. Email this entire thread to them.

Re: Devon Rims,Blemishes?
Juan #793461 12/20/19 8:00 am
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I've been looking at Devon rims for some time, mostly due to recommendations on here and Triumph Rat. I've been trying to squirrel away the money for a set for my TR6. Having read Juan's thread on Triumph Rat I emailed them through their website linking the discussion and asking if this was a simple quality control issue or if it is what their customers can now expect. Been two weeks and no reply. Like Wassell / Lucas they will soon gain a reputation for selling crap and their customer base will decrease. With luck that will open the doors for someone to start up in competition offering a better product.

Rod


New, Genuine Lucas Motorcycle parts!

Insist on something else.
Re: Devon Rims,Blemishes?
Juan #793473 12/20/19 12:30 pm
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What a shame. Seems Devon Rims is anther company to put on the 'avoid' list, along with Wassell, 'Tricor', Shropshite Classics etc.

I don;t know how the law works for customers abroad buying from here, but I;d have thought there MUST be some legal roghts, and if the goods were not fit for purpose (and you have photos showing that they weren't), the seller certainly ought to refund your postage costs. If they refuse, they deserve every bit of bad reputation they'll get.


If anything other than a blank space is visible here, something's wrong.
Re: Devon Rims,Blemishes?
Juan #793478 12/20/19 1:34 pm
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A UK resident is entitled to refund of return costs, how someone from outside the UK can get the same is unclear as the normal route through small claims court needs you to attend the hearing unless you can get the judge to agree for it to be decided 'under papers'

Re: Devon Rims,Blemishes?
kommando #793528 12/21/19 1:42 am
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Hello Guys
Devon sent me a label to return the rims via DHL I din`t have to pay for returning the goods but term number 12 in their Terms and conditions stated that I was supposed to pay for the return and I complained about it because I thought it was unfair on a defective item they knowingly sent. I really don`t know where their heads are that are not worried about sending a quality item. I doesn`t surprise me that they have not responded to R.Moulding they used the same tactic with me no response to my claim other than offering a refund. I was waiting for them to have the gall to charge me a restocking fee. They didn`t do it because I was right!


12.Return Goods – Which prove unsuitable may be returned for refund, credit or exchange if they are returned to us within 20 working days of receipt. Subject to the following conditions

. Items are returned in their original condition in suitable protective packaging at the customers expense.

. Items are received in re-saleable condition. Items should be returned unused in their original condition in order to secure a refund. Items returned may be subject to a re-stocking charge of not less than 20%.

. Items purchased have not been altered or affected in any way.

. All return items will require prior agreement and a return reference number will consequently be issued.

. Items are not considered special order items.

. If in doubt contact us for confirmation of item status before ordering. When you commit to but it is assumed that you have read, understood and agreed to all our terms and conditions.

. This does not affect your statutory rights.


Juan
1978 T140V Boneville 1969 T120R Boneville
1967 TR6R Tiger 2014 Triumph Thruxton
2016 Triumph Street Twin
Re: Devon Rims,Blemishes?
Juan #793561 12/21/19 4:23 pm
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Unsuitable is different to faulty.

Re: Devon Rims,Blemishes?
AngloBike #793571 12/21/19 6:02 pm
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Originally Posted by AngloBike
Unsuitable is different to faulty.


Indeed. Retailers often use this language to make customers think they have no rights in their particular situation. In fact, if an item is not "fit for purpose" (which a brand new rim advertised as good, with clearly visible blemishes which furthermore appear to be the result of incorrect stampings definitely is), the vendor is obliged to take the item back and issue a refund in full, including the buyer's postage both ways. That's if it all occurs here, in Britain. How the buyer's right are affected by being abroad, I honestly don;t know. The seller still trades under identical legal obligations under UK law, but how a foreign customer can actually ensure that UK law is enforced is another question, and one to which I don't know the answer.

I would only suggest making another firm but reasonable request that they do the right thing (which is to refund 100% of everything this has cost you - and that would be letting them off lightly, considering the hassle and delay this has caused you).

Let us know how you get on - and I wish you the best of luck with it.


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