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5 Service Stars #773165
05/09/19 5:49 pm
05/09/19 5:49 pm
Joined: Feb 2008
Posts: 4,866
New Jersey USA
Tridentman Offline OP

BritBike Forum member
Tridentman  Offline OP

BritBike Forum member

Joined: Feb 2008
Posts: 4,866
New Jersey USA
I recently had the speedo and tacho heads of my 1969 T150 refurbed by gREgg-K of this site.
After a very short time in use the tacho head malfunctioned.
After discussing the matter with Gregg I sent it back to him.
He examined it--diagnosed a problem with a reasonably high degree of probability, rebuilt the unit and retested it.
The examination and rebuild was at no charge--I paid only for the return postage.
These rebuilds were sent to him based on the very successful rebuild of a chronometric speedo several years ago.
If the refurbishment of these instruments had been loused up with no good response afterwards I would have undoubtedly posted here as a warning to others.
The exact opposite was in fact the case so I have no hesitation in awarding gREgg-K 5 service stars.

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Re: 5 Service Stars [Re: Tridentman] #773253
05/10/19 4:21 pm
05/10/19 4:21 pm
Joined: Sep 2001
Posts: 2,965
Comox BC Canada
Gordo in Comox Offline
BritBike Forum member
Gordo in Comox  Offline
BritBike Forum member

Joined: Sep 2001
Posts: 2,965
Comox BC Canada
Tridentman: I have no speedo/tach experience with Gregg but his work on my mags and dynamos has been superb.

Gordo


The roadside repairs make for the best post ride stories.
Re: 5 Service Stars [Re: Tridentman] #773324
05/11/19 4:13 am
05/11/19 4:13 am
Joined: May 2007
Posts: 2,244
Christchurch NZ
R Moulding Online content
BritBike Forum member
R Moulding  Online Content
BritBike Forum member

Joined: May 2007
Posts: 2,244
Christchurch NZ

I've often found that for the most part customers are quite aware that sometimes [***] happens, whilst in many cases they start of as grumpy (defensive) what they actually want is a resolution to the problem that does not leave them feeling like your extracting the Michael. Good customer service often comes from how you deal with a problem.

Rod


So remember, when you're feeling very small and insecure,
How amazingly unlikely is your birth;
And pray that there's intelligent life somewhere out in space,
'Cause there's bugger all down here on Earth!
Re: 5 Service Stars [Re: Tridentman] #773343
05/11/19 1:34 pm
05/11/19 1:34 pm
Joined: Feb 2008
Posts: 4,866
New Jersey USA
Tridentman Offline OP

BritBike Forum member
Tridentman  Offline OP

BritBike Forum member

Joined: Feb 2008
Posts: 4,866
New Jersey USA
Rod--I agree with you 110%.
Before I retired I had run manufacturing engineering businesses for over 30 years.
There we had a saying "The guy who never made a mistake never made anything".
My experience was that although you strived not to have mistakes--some mistakes were inevitable.
In those latter cases you were judged by the customer not by the fact that you made a mistake but rather you were judged by how you sorted it out.
In fact I remember several occasions where in the sorting out of a mistake the customer relationship became much more strong and deep than it ever would have been if the mistake had not occurred.
BTW--the above comments are general ones--they do not apply to the specific situation with Gregg which prompted this thread.
In that case it was not his mistake--rather grit from a dirty cable that found its way into the tacho head.
Needless to say--new cable purchased and installed with the refurbed tacho head.

Re: 5 Service Stars [Re: Tridentman] #773560
05/13/19 12:52 pm
05/13/19 12:52 pm
Joined: Oct 2012
Posts: 4,528
State of absurdity
Hillbilly bike Online content
BritBike Forum member
Hillbilly bike  Online Content
BritBike Forum member

Joined: Oct 2012
Posts: 4,528
State of absurdity
I have had reputable automotive machine shops make mistakes and it seemed their first response is denial or a cover up...I had had problems with hired contractors and their first response was denial or cover up...As an electrical construction contractor, commercial/industrial/institutional, I also made mistakes..I found it was easier to just make the necessary corrections to give the customer the job they paid for. without overcharges due to my mistakes.. I usually didn't tell the customer because their lack of understanding of what I was doing would lead to more misunderstanding....


"Don't be alarmed ladies and gentlemen, these chains are made of chrome steel" Carl Denham, 1932 ...

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