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keeping subscription up dated #719742
12/22/17 8:12 pm
12/22/17 8:12 pm
Joined: Nov 2006
Posts: 324
Wisconsin, USA
F
franko Offline OP

BritBike Forum member
franko  Offline OP

BritBike Forum member
F
Joined: Nov 2006
Posts: 324
Wisconsin, USA
Last June, my subscription was due.It didn't go through because I had to change credit card numbers because of a compromise.
On June 18th I received notice I was removed from the Premium Member list.
On June 19th, I had the problem corrected and received a Payment Received notice from Morgan.
On June 21st, I received a notice I was being removed from the Premium Member list again for non payment.
I went into my paypal account to look for payment history. It was paid. I waited for the credit card statement to arrive. It did and the payment was noted.
In the meantime I ask my questions on a post from someone else.
On July 13th, I received the End Of Term Notice.
On July 15th, Steve Erickson sent a message to me that he would look into it, but it had to go through Morgan to be fixed.
Steve also said I should start my own thread in case others are having the same problem.
July 16th, Morgan sent notice that I had been Manually entered as a Premium Member.
Now at the approximate 6 month mark, I am tossed again.
December 21st I received notice I'm removed from the Premium Member list again.
I didn't receive a notice from paypal about a problem with payment, but I also thought the membership was for a year.
Is anyone else having these issues?
Frank Coleman

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Re: keeping subscription up dated [Re: franko] #719752
12/22/17 10:12 pm
12/22/17 10:12 pm
Joined: Jul 2001
Posts: 2,264
Gothenburg, Sweden
Morgan aka Admin Online happy

Ride safe today!
Morgan aka Admin  Online Happy

Ride safe today!
Joined: Jul 2001
Posts: 2,264
Gothenburg, Sweden
Frank,

I cannot look into it right but will asap, FYI there has been overtime different settings on the subscriptions

Those who started with 6 months recurring continued with paying automatically ea 6 months >>>
Those who started with 12 months recurring continued with paying automatically ea 12 months >>> this was stopped after critics that it was recurring
Those who started with 12 months non recurring stopped with a message after 12 months. This option is only available now for new accounts after above critics.

I have set so that if the auto payments don't work then after 3 days a new attempt is made and again after 3 days and when failure it stops.
It happen that members start a new membership which could be disrupted by another closing it later.
I'm not happy with that there are three different types of options working at the same time however I'll lookinto it when faults happen.
Luckeliy only a few time during all these years.

I would like you to send me a PM about your case Frank as I don't wish to discuss your personal account in public.


BSAing you
Morgan Johansson
BritBike.com.
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Re: keeping subscription up dated [Re: franko] #719758
12/22/17 11:15 pm
12/22/17 11:15 pm
Joined: Jul 2001
Posts: 2,264
Gothenburg, Sweden
Morgan aka Admin Online happy

Ride safe today!
Morgan aka Admin  Online Happy

Ride safe today!
Joined: Jul 2001
Posts: 2,264
Gothenburg, Sweden
Frank I checked and have corrected your account so it ends July 18 next year.
You have had old recurring membership and new so the problem is there, we just have to see what happen June 19th if you or me notice something I can act again then.
Happy Holidays
Morgan


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Morgan Johansson
BritBike.com.
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Re: keeping subscription up dated [Re: franko] #719769
12/23/17 1:59 am
12/23/17 1:59 am
Joined: Nov 2006
Posts: 324
Wisconsin, USA
F
franko Offline OP

BritBike Forum member
franko  Offline OP

BritBike Forum member
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Joined: Nov 2006
Posts: 324
Wisconsin, USA
Thank You for taking care of this Morgan. Enjoy the Holidays with family and friends. Frank

Re: keeping subscription up dated [Re: Morgan aka Admin] #739220
06/19/18 11:08 pm
06/19/18 11:08 pm
Joined: Nov 2006
Posts: 324
Wisconsin, USA
F
franko Offline OP

BritBike Forum member
franko  Offline OP

BritBike Forum member
F
Joined: Nov 2006
Posts: 324
Wisconsin, USA
Good Afternoon Morgan: It is June 19th and I received notice that I have been dropped.
I did not get a notice about the bill not being paid, just dropped.
Thanks for taking a look into this.
Frank Coleman

Re: keeping subscription up dated [Re: franko] #739254
06/20/18 9:23 am
06/20/18 9:23 am
Joined: Jul 2001
Posts: 2,264
Gothenburg, Sweden
Morgan aka Admin Online happy

Ride safe today!
Morgan aka Admin  Online Happy

Ride safe today!
Joined: Jul 2001
Posts: 2,264
Gothenburg, Sweden
Frank, this time it was correct, your last membership period was to June 18th despite my wrong note above saying July.
Nowadays the memberships are not recurring so it does not give yo a notice cause there is no bill.
In order to renew you need to click on the preferred button of your choice.

Use the Premium button for annual membership for $12.95

Lifetime button for five years for $55 or the no end donation option for $105

Chose whatever is the most convenient for you.

Hope this explanation is good for you.

Last edited by Morgan aka Admin; 06/20/18 9:24 am.

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Morgan Johansson
BritBike.com.
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Re: keeping subscription up dated [Re: franko] #739372
06/21/18 11:58 am
06/21/18 11:58 am
Joined: Jul 2001
Posts: 2,264
Gothenburg, Sweden
Morgan aka Admin Online happy

Ride safe today!
Morgan aka Admin  Online Happy

Ride safe today!
Joined: Jul 2001
Posts: 2,264
Gothenburg, Sweden
Thank you Frank I noticed that you choose the no end life member option.
That makes it easier in the future.
Thank you for your support.


BSAing you
Morgan Johansson
BritBike.com.
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Re: keeping subscription up dated [Re: franko] #739373
06/21/18 12:08 pm
06/21/18 12:08 pm
Joined: Jul 2001
Posts: 2,264
Gothenburg, Sweden
Morgan aka Admin Online happy

Ride safe today!
Morgan aka Admin  Online Happy

Ride safe today!
Joined: Jul 2001
Posts: 2,264
Gothenburg, Sweden
FYI I checked how many of out 10000+ members that currently has upgraded their membership.

Premium members (one year membership) = 69

Life members (five years or no end membership = 67


BSAing you
Morgan Johansson
BritBike.com.
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Re: keeping subscription up dated [Re: franko] #739540
06/23/18 2:07 am
06/23/18 2:07 am
Joined: Nov 2006
Posts: 324
Wisconsin, USA
F
franko Offline OP

BritBike Forum member
franko  Offline OP

BritBike Forum member
F
Joined: Nov 2006
Posts: 324
Wisconsin, USA
Morgan: I've gotten the value out of this site. I didn't mind that it would cost more over the long run to pay yearly, but now all is taken care of.
Other sites that I donate to are Accessnorton, BMWMOA and Airheads. To me, those and this one provide me with knowledge I can use.
Frank


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